FAQ

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How does it actually work?

Plug the frame into your laptop with the included USB-C cable. It shows up like a USB drive with nine numbered folders. Drop one MP3 into each folder, match every disc to the folder with the same number, and you are done. Place a disc on the frame and it plays. Lift it off and it stops.

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Do I need a phone?

No. The frame plays on its own. No phone, no app, no account, nothing to pair.

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Does it need Wi-Fi or Bluetooth?

Neither. Once your songs are on the frame, it works completely offline, anywhere.

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What do I need to set it up?

A laptop or desktop and your MP3 files. Works with Windows and Mac, and the cable is in the box. Most people have all nine discs loaded in about five minutes.

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What file types work?

MP3 files only, one per disc, nine in total.

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Is the music included?

No, and that is on purpose. The discs arrive empty so the frame holds your songs, not ours.

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Can I change the songs later?

As many times as you like. Plug it back into your laptop, swap the file in a folder, and that disc plays something new.

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Where can I put it?

On a shelf or a desk, and it has built-in magnets so it sticks straight to a fridge.

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How long does shipping take?

Orders typically arrive within 10–15 business days, depending on your location.

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Do you offer refunds?

Yes. If there is ever an issue with your order, we will work with you to resolve it.

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